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Sub-500ms Autonomous Inbound Phone Triage, Verification & Scheduling
A real-time conversational voice AI agent connected directly to Twilio telephony, handling incoming customer phone calls, verifying account records, booking appointments into calendars, and escalating complex queries with sub-500ms latency.
High-touch service businesses, medical clinics, and sales organizations miss over 35% of inbound customer calls during peak hours, nights, and weekends, causing revenue loss and customer churn from prolonged phone queues.
Architected a full-duplex WebSockets voice bridge linking streaming speech recognition (ASR), real-time LLM tool calling with strict deterministic guardrails, and natural voice synthesis with turn-taking and live call transfer.
Tell us about your requirements and we will review your current workflow to provide a practical solution proposal.
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